MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.7

6 comments from
16 reviews

Service

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4.1

23 comments from
53 reviews

Sales
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5.0

"Completely satisfied and happy with the staff at the dealership"

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5.0

"All of the staff that I encountered at Scotthall Stirling Corner were very pleasant. Clare Strama was extremely friendly, enthusiastic and knowledgeable of all things 'Mini' and was very helpful in assisting me to choose my ideal Mini."

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5.0

"Carla and Mark were incredibly helpful and professinoal throughout. We would certainly deal with them again."

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5.0

"Friendly, efficient service with phone calls to keep us updated on our new car's progress. Would highly recommend Scotthall."

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5.0

"Excellent service from Scothall Stirling Corner. Robert Hawkins was briliant."

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5.0

"We liked Stirling Corner because they were friendly, could answer our questions, provided a good service, responded quickly, were not pushy like other dealers, and just very likable. Understood our needs and offered good advice."

Service
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4.0

"Part service completed but due to CBS rest of service items will be done in a few months. Its a pity they cant all be done on the one visit."

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4.0

" The Service Record was not cmpleted and I had to take it back to be filled in ,. I think that the customer area is very messy , dirty cups, spilt drinks etc."

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4.5

"The dealership have been very good in comparrison to Holland Park who were awful. I will never shop with Holland Park again."

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5.0

"The staff are efficient and polite."

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5.0

"Eventually agreed to get the repair done on the day rather than 2 days they had on the card, unimpressed and irritating"

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4.0

"Managed to get my car picked up and delivered back with only giving the dealer 5 days notice and not the usual 2 3 weeks"

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5.0

"As stated previously highly impressed"

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3.5

"Fault not fixed first time"

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4.7

"Good service, dealt with quickly and efficiently."

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3.0

"When I booked my service I asked for a loan car and this was accepted. On the day I was offered the choice to wait while the work was carried out, this turned out to be a bad move as it cut short my day by nearly 3 hrs."

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2.0

"Poor financing options were given to me. In addition the car still has faults that have not been fully resolved yet."

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2.0

"Unable to find any fault for poor fuel consumption"

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1.0

"I am disappointed in the lack of communoication ad the fact that they did not fix the gearbox problem. Iexpected it to be fixed first tme, how wrong was I"

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2.9

"Initial visit before Xmas staff very helpful, 2nd booking in visit staff member not very welcoming or overly helpful"

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4.9

"The service adviser Alistair Codling his assistance was 1st class and could not have been better."

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3.0

"They had for 2.5 weeks which was longer than I thought it should have been, and no courtesy vehicle was offered"

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3.0

"Its only done 30000 miles so I do not think I should have the problem with the steering."

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4.5

"A few teething problems with brakes and lights. But it is five years old."

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5.0

"very efficient good communication"

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1.0

"I was disappointed with the service it was time consuming and far from the first class experience advertised. The free delivery of the vehicle after my service was deemed impossible , my Bluetooth was tampered with so I had to return the vehicle."

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5.0

"Very convenient for me to have someone in your dealership pick up car for service and drop it back later. Thank you"

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1.1

"there was no politeness or customer satisfaction dealing with Scotthall Borehamwood. staff stood and watched while my wife struggled with the child seat and a 2 year old child. Auto booked as a courtesy car, the service manager tried to give it away"

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4.0

"the dealership had had the wrong parts were delivered . the cost is expensive on labour to have work carried out."